Terms of Use

Please read these terms carefully. They describe your rights and obligations when using RitGenie, and the limits of our liability.

1. Who we are

RitGenie is offered by ProBytes, KvK 97744425, established at Meerval 30, 7908 WV Hoogeveen ("we", "us"). You can reach us at support@ritgenie.nl. In these terms, "you" refers to the user of the app.

2. The service

RitGenie is a self-learning mileage tracking app for Android and iOS. The app records trips automatically via the vehicle unit, classifies them (business, private or commute), recognises drivers and passengers, and generates reports. We make every effort to keep the tracking as complete and accurate as possible, but the service is provided "as is": we do not guarantee error-free or uninterrupted operation.

3. Account and access

• Your identity within RitGenie is linked to your email address. You are responsible for keeping your access credentials and any invitation codes confidential.
• Sub-users are given access solely through an invitation with a valid code. Access rights are set per user and enforced server-side.
• You are responsible for activity that takes place through your account. Report misuse or any suspicion of it immediately via support@ritgenie.nl.

4. Permitted use

You use RitGenie only for its intended purpose: recording and reporting trips of vehicles for which you are authorised. It is not permitted to:

• misuse or reverse-engineer the app or underlying systems, or attempt to circumvent security;
• collect or access other people's data without being authorised to do so;
• use the service in breach of laws or regulations, or in a way that harms the service or other users.

If you use RitGenie in a vehicle with multiple drivers or passengers, you are yourself responsible for ensuring that they are aware of the tracking, insofar as this is legally required.

5. Vehicle unit and equipment

RitGenie works together with a unit (tracker) installed in the vehicle and the Bluetooth and location features of your phone. For correct operation, the app needs permission for location, Bluetooth and notifications, and the app must be exempted from aggressive battery optimisation. We are not responsible for incorrect or missing tracking as a result of disabled features, network outages, a switched-off device or malfunctions of the vehicle unit beyond our control.

6. Tax responsibility

7. Availability and maintenance

We aim for high availability, but may temporarily interrupt the service for maintenance, updates or due to circumstances beyond our control (for example, outages at external services such as the Track&Trace connection, push services or network providers). We try to keep interruptions as short as possible.

8. Intellectual property

All intellectual property rights in RitGenie, the app, the server, the design, the brand name and the logo rest with ProBytes or its licensors. You are granted a personal, non-transferable and revocable right to use the app for as long as these terms apply. Nothing in these terms transfers ownership to you.

9. Liability

To the extent permitted by law, our liability is limited. We are not liable for indirect damage, consequential loss, missed savings, additional tax assessments or fines, or loss of data, except in the case of intent or wilful recklessness on our part. Our total liability is in all cases limited to the amount you have paid (if applicable) for the service in the twelve months preceding the damage. This page itself and the app may contain errors; no rights can be derived from their content.

10. Term and termination

These terms apply for as long as you use RitGenie. You can end your use at any time by deleting (or having us delete) your account; see Delete account. We may suspend or terminate access in the event of misuse or breach of these terms. Provisions that by their nature are intended to continue to apply (such as intellectual property and liability) remain in force after termination.

11. Changes to these terms

We may amend these terms, for example when new features are added or legislation changes. The current version is always available at ritgenie.nl/en/terms. In the event of significant changes we will inform you via the app or by email. If you continue to use RitGenie after a change, this counts as acceptance.

12. Governing law and disputes

These terms are governed by Dutch law. We will submit disputes to the competent court in the district where ProBytes is established, unless mandatory law provides otherwise. We always first try to resolve a dispute by mutual consultation.

13. Contact

Questions about these terms? Get in touch via support@ritgenie.nl.

ProBytes, KvK 97744425, Meerval 30, 7908 WV Hoogeveen.