Your data, your choice

Delete account & data

You can have your RitGenie account and the associated personal data deleted at any time. This page explains exactly how that works, what gets deleted and what must be retained by law.

Applies to the RitGenie app by ProBytes · Last updated: 2 September 2026

There are two ways to have your account and data deleted: directly in the app, or by sending us an email. Both lead to the same deletion.

Option 1: Delete in the app

  1. Open RitGenie

    Launch the app on the device where you are signed in.

  2. Go to Settings

    Tap Settings and choose the Personal (or Account) section.

  3. Choose "Delete account"

    Tap Delete account. The app asks you to confirm, so you do not do this by accident.

  4. Confirm your choice

    After confirmation, your deletion request is set in motion. You will receive a confirmation by email.

Do not see the button (for example because you were invited as a sub-user)? Then use option 2, or ask the main user of your records to remove you.

Option 2: Delete by email

Send an email to support@ritgenie.nl from the email address you use with RitGenie, with the subject "Delete account". If relevant, mention which set(s) of records this concerns. We verify your request and delete your account and personal data.

We ask you to send your request from your own address, so that we can be sure the request comes from you.

What gets deleted

When your account is deleted, we remove the personal data linked to you as a person, including:

  • your account details (name, role and permissions);
  • the link between your email address (hash) and your profile, so that a later user of the same address starts completely fresh;
  • your personal settings (mode, holiday, private hours, default character);
  • your push token(s) and the pairing of your device;
  • invitations and the associated access code.

What is (temporarily) retained

Mind the tax retention obligation. A mileage log is part of a set of records. Trip data needed for tax-compliant records must be retained by law, in the Netherlands generally for 7 years. This data can therefore not be erased immediately, but is where possible decoupled from you as a person and deleted once the retention period has ended.

In concrete terms this means:

  • If you drove a vehicle belonging to an employer or fleet manager, the mileage records of that vehicle remain the property of that organization. For older trips your name may be retained as a historical record insofar as that is necessary for those records. For deletion from those records you can contact that organization (which is then the data controller).
  • Data we are legally required to retain (for example for the tax authorities) we keep no longer than required and delete afterwards.

Read more about retention periods in our privacy policy (§6).

Within what timeframe

We process your request as quickly as possible and within 30 days at the latest. Data subject to a legal retention obligation is deleted as soon as that period has expired. You will receive a confirmation once the deletion has been carried out.

Are you a sub-user?

If you were invited as a driver within someone else's records, the main user can end your access by removing you (invitation gone and the link between email and profile broken) or archiving you (access stops, the historical name reference on older trips is kept for the records). If you want to be fully deleted yourself, then use option 2.

Questions or need help?

Cannot figure it out, or want to be sure everything has been processed correctly? Email us at support@ritgenie.nl. You also always have the right to access, correct and delete your data; see the privacy policy (§9).

Data controller: ProBytes, KvK 97744425, Meerval 30, 7908 WV Hoogeveen.